FREE 48hr Tracked Delivery
Our estimated delivery date is between 1-2 working days. 99% of orders arrive next business day so long as the order is placed before 4pm.
We dispatch orders daily Monday to Friday and all orders are dispatched within 1 working day of receiving the order. If your item is not in stock you will not be able to order it. Our software will only allow products that are in stock to be ordered so rest assured if you can order it, we have it in stock.
Please note that our standard delivery does not provide a guaranteed delivery date.
Although we dispatch all items at the same time (we do not part ship) please be aware that the parcels may not arrive at the same time due to the service provided by Royal Mail. We may choose to send your item via courier especially if it of high value.
Address changes
We ask that you double check the address given before placing the order. Once the order has been dispatched it will be sent to the address that you have provided. If you have provided an incorrect address and the item is returned to us we will refund you minus our outgoing delivery cost.
If you need us to change your delivery address you must email us in the subject box “Urgent: Change of delivery address” so we notice it quickly and we will try to change it if the order hasn’t been dispatched.
Non arrivals
Not all items fit through a letterbox and you will be responsible for collecting the item if you are out. Most postmen leave calling cards, but some do not. Therefore if your item hasn’t arrived within a reasonable amount of time please check with your local collection office first before contacting us. Email your enquiry by contacting us via the form below so we can investigate the matter for you.
What do I do if my order has not shown up?
Please input your tracking number into Royal Mails website to identify the location of your delivery. Your item may be at a delivery office if the initial attempted delivery failed.
Returns
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Ink Jungle shall, at its own discretion, make good any shortage or non-delivery, replace defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify us of the problem in writing via the form below within 14 days of delivery of the goods and return the goods within 14 days of informing us of the return.
If you have received a faulty item please contact us via the form below detailing your name, sales record number and fault description within 30 days of purchase. If we are unable to assist in rectifying the fault we will provide you with a FREE returns tracking address and full instructions on how to return the item to our warehouse. Upon receipt we will send you a replacement or refund.
If you have purchased an incorrect item please request a returns authorisation number by contacting us via the form below and we will send return instructions to you. Under the Consumer Contracts Regulations Ink Jungle reserves the right that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. Therefore please do not open the packaging otherwise we may not be able to refund you. This is standard across the industry to ensure all items customers receive are brand new and in the condition you would expect.